HCAHPS scores enable objective hospital comparisons, inform patients about care quality, and incentivize competition on patient satisfaction. It's a survey measuring patient experience on communication, pain management, cleanliness, and overall satisfaction. Results are used nationally to evaluate hospitals.
Baby360 aids in achieving optimal HCAHPS scores by utilizing common terminology in patient education. By familiarizing patients with the language and concepts used in the patient satisfaction questions they will encounter post-discharge, Baby360 facilitates better understanding and engagement. This approach improves the likelihood of receiving higher scores on HCAHPS surveys, ultimately leading to improved patient satisfaction and health care provider performance.